Refund policy
Return & Refund Policy
We offer a 30-day return policy. You may request a return within 30 days after receiving your item.
To be eligible for a return, items must be unused, in original condition, in original packaging, with all accessories included, and with proof of purchase.
Items must be returned in their original packaging to help prevent damage during transit. Returns that arrive damaged due to improper packaging may be subject to partial refund or rejection.
We do not accept returns for items that have been installed, used, modified, or are not in original condition. Any returned item with missing parts, scratches, damage, or signs of installation may not qualify for a full refund.
To start a return, please contact us at mcooocarlights@gmail.com. Please note that the address listed on our website — 20653 Lycoming St Ste A4, Diamond Bar, CA 91789 — serves solely as our fulfillment and return warehouse. Our legal business address and corporate headquarters is 5189 Morning Glory Ct, Chino Hills, CA 91709, as confirmed by our U.S. EIN documentation (IRS LTR 147C, EIN: 37-2165853). Our products are manufactured at our factory located at No. 28, Jiulong Industrial Zone, Menghe Town, Xinbei District, Changzhou, Jiangsu, China.
Returns sent without prior approval will not be accepted. Once your return is approved, we will provide detailed return instructions.
Refunds
For non-defective returns (such as change of mind, wrong purchase, or fitment issues), customers are responsible for return shipping costs.
A restocking fee of 15% will apply depending on the item condition, packaging completeness, and overall resellability.
Original shipping fees are non-refundable.
If the return is due to our error (wrong item sent or defective product), we will cover the return shipping cost and issue a full refund or replacement.
Refunds will be processed within 10 business days after the returned item is inspected and approved. Please note that banks or payment providers may take additional time to complete the transaction.
Exchanges
If you need an exchange, please contact us first. Once we confirm the returned item qualifies, we will process the exchange or you may place a new order.
If you have any questions, please contact us at mcooocarlights@gmail.com.
